NCL Design Limited values your privacy and the security of your data is extremely important to us. This policy sets out where and how we collect your personal information and how it will be used, as well as your rights over any personal information we hold about you.
In this Policy, we use the terms “we”, “us”, and “our” (and other similar terms) to refer to NCL Design, and “you” and “your” (and other similar terms) to refer to our staff, clients, service providers, job applicants and website visitors.
We recommend that you read the document carefully and print and keep a copy for your future reference. In providing us with any instruction or other form of contact in relation to your account, we will assume you agree to the uses of your Personal and Confidential Information described in this Policy unless you inform us otherwise in writing.
How to contact us
You can contact us with any queries on the manner in which we collect, store and use Personal and Confidential Information using the details below:
NCL Design Limited, 54c South Nelson Industrial Estate, Cramlington, NE23 1WF
Type of information we will collect
From our initial contact with you we may collect various Personal and Confidential Information about you. The types of Personal and Confidential Information that we may collect, store and use include:
Clients using the service: We will collect, store and use the information provided in your initial application for the purpose of contacting and corresponding with you. Any further information provided following your initial registration will also be stored as will information relating to any matters of a confidential nature on which you choose to instruct us. The details you provide in relation to your bank account and/or other payment details will be held to allow us to make payments to you as required or request payments as instructed.
Service Providers to NCL Design: We will collect, store and use your contact information and any other details you provide to us by way of post, email or telephone conversation. We may also hold confidential details about any services that you may supply to us, as well as your bank account and/or other payment details for the purpose of paying fees in relation to the services provided.
Website visitors: We will collect, store and use two specific types of information:-
Personal information such as your name, address, telephone number and email address as provided by you when you register or make an application.
Information such as your computer’s IP address and anonymous information collected from cookies when you are browsing our website to help us understand how to improve our website and services for you.
Job Applicants: We will collect, store and use your contact details, any information you provide in relation to your application and any references provided or obtained, for the purposes of processing your application.
How is your personal and confidential information used?
Depending on the nature of your relationship with NCL Design, your information will be used in various ways. Examples of the ways in which we use the Personal and Confidential Information that we collect may include:
Contact and communication: Contact information collected will be used to contact you in relation to service updates that affect you, regulatory updates that affect our services and any additional information in relation to our service that we feel may be of interest to you. We will only contact you in accordance with the contact preferences that you have specified and will not send you marketing communications where you have indicated to us that you do not wish to receive these. Should you wish to amend your contact preferences at any time you can instruct us either by email, post or telephone.
Operation of your account: The information provided during the registration process and any subsequent information you choose to provide will be used to let you have information on the operation of your account and information about important changes to our services.
Clients: Unless otherwise instructed in writing, we will assume we may use and disclose any personal and confidential information collected in such manner as we believe is reasonably necessary to provide our services.
Service providers to NCL Design: Unless otherwise instructed in writing, we will use personal and confidential information provided to us in such manner as we believe is reasonably necessary to receive their services. The information will also be used for the purpose of arranging and making payments in relation to the services provided to us.
Anti-Money Laundering regulation compliance: Depending on the nature of your relationship with us we may use your personal and confidential information to conduct identity checks as part of our Anti-Money Laundering obligations. Where this is the case you will be notified prior to any check being carried out.